Our Process

  • Orders will be processed in 24hr Turnaround time.
  • Next Day Orders Placed before 3 PM (Eastern Standard Time) will be ready by 5 PM (Eastern Standard Time) the following day.
  • Orders accepted after 5pm eastern time will be treated as next days order.
  • Orders are only processed during business hours on business days, excluding US National holidays.
  • The "clock" for each service levels begins once we have clean art and all design questions answered. We do not always count from the moment that you place the order.
  • In most cases we only charge up to 50,000 stitches. In some case where the design is more complex, we may Charge more for the design. If we feel we need to charge more we will contact you with a quote and wait for your approval to proceed.
  • You can choose to have your designs saved on our secure server.
  • This allows you to control your tapes. Get to them whenever you want.
  • All designs are archived for one year after submission.
  • We can accept .jpg, .gif, .tif, .psd, .eps and .ai formats. .jpg format is the safest and most often used format.
  • If sending vector art files (.ai, .eps), be sure to convert all text to outlines. If a file is not converted to outlines, you will be notified and will need to resend a outlined version of the art.
  • MS Word documents will not normally work as art files. Due to the fonts changing from computer to computer, we cannot be certain that typed text will be in the same font that you or customer originally intended.
  • Tajima (.dst)
  • Wilcom EMB (.emb)
  • Pulse Outline Format (.pxf)
  • Melco Expanded (.exp)
  • Pulse Outline Format (.pof)
  • Barudan (.dsb)
  • Brother PES (.pes)

Credit Card

  • PayPal

Net Terms

  • Terms are available if you are part of a large national organization with centralized billing that has opened an account with us. Contact your home office to receive the group code to be entered when you create an account.
  • Visa.
  • American Express.
  • For complex designs, there will be additional charges.
  • In the event of an error on 24by7digitizing Tape's part, we limit our liability for any order to an amount up to the digitizing and/or artwork charges already applied to that order. In the case of an error being made in a tape and that tape is then applied to a garment, we will only refund/credit an amount up the amount of the charges.

Corrections – No Charge :

  • A correction may be requested at no charge if there was a mistake in interpreting or applying the customer's tape instructions.
  • A correction can be requested to fix quality problems that arise during the sewout process. If the quality problem exists because of a change in fabric or location from that requested in the original order, 24by7digitizing is not responsible.
  • Request for trims.

Note : No new order number is created.

Edits may be requested at any time for the following reasons:

  • Change size up or down, less than or equal to 10%, provided no redigitizing is required.
  • Add or remove color breaks.
  • Change horizontal alignment or vertical spacing of design elements.
  • Remove individual threads (Ex : fill, text, or any other discrete design elements that do not require re-digitizing).

New tapes based on existing tapes may be requested at any time.

New tapes may be created based on existing tapes for the following reasons:

  • Customer has revised (but not completely altered) the original artwork.
  • Add/remove text or other design elements.
  • Change size up or down, greater than 10%.
  • Increase or decrease background fill density.
  • Change relative spacing of various design elements either vertically, horizontally or diagonally.
  • Change machine format.
  • Any other change that significantly modifies an existing design.
  • If new tape is substantially different from the existing tape so that no part of the existing tape can be re-used, please enter a new tape order and upload modified artwork.

Charge is based on amount of new work that has to be done on the original tape, computed at the original service level.

Maximum is whatever the actual stitch count is, up to our maximum stitch charge, less the stitches re-used on the original tape.

Accepted Payment Methods

100% Secured

For making payments by Check or Bank Direct Deposit please contact us