Corrections – No Charge :
A correction may be requested at no charge if there was a mistake in interpreting
or applying the customer's tape instructions.
A correction can be requested to fix quality problems that arise during the
sewout process. If the quality problem exists because of a change in fabric or
location from that requested in the original order, 24by7digitizing is not responsible.
Request for trims.
Note : No new order number is created.
Edits may be requested at any time for the following reasons:
Change size up or down, less than or equal to 10%, provided no redigitizing
Add or remove color breaks.
Change horizontal alignment or vertical spacing of design elements.
Remove individual threads (Ex : fill, text, or any other discrete design
elements that do not require re-digitizing).
New tapes based on existing tapes may be requested at any time.
New tapes may be created based on existing tapes for the following reasons:
Customer has revised (but not completely altered) the original artwork.
Add/remove text or other design elements.
Change size up or down, greater than 10%.
Increase or decrease background fill density.
Change relative spacing of various design elements either vertically, horizontally
Change machine format.
Any other change that significantly modifies an existing design.
If new tape is substantially different from the existing tape so that no
part of the existing tape can be re-used, please enter a new tape order and upload
Charge is based on amount of new work that has to be done on the original tape, computed
at the original service level.
Maximum is whatever the actual stitch count is, up to our maximum stitch charge, less
the stitches re-used on the original tape.